![]() There can be a number of causes for this which we won’t go into, but if the user were running QuickBooks (for Windows) the file might have been able to be repaired using Intuit’s File Doctor, but since there are no such tools for QuickBooks for Mac then the best course of action is to restore the most recent backup. Sometimes, even with a Mac, a QuickBooks file can be damaged to the point that it will ‘not mount’ (that is a fancy database engineer’s term for when a database will not open). When the power came back, and she turned her Mac back on everything seemed normal except when she tried to open her QuickBooks Company, the little rainbow wheel just never stopped spinning and QuickBooks didn’t open. A user called saying that her Company file was open on her Mac when the power went-out at her place of business.
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